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Order Status Illustration

What Does My Order Status Mean?

Pending
This means that you have placed an order successfully, but we still have not received your payment.

 

We are checking your payment
In some cases,We have to confirm that your credit card is safe , Normally we will complete the confirmation within 24 hours.
Also You can place a new order , and try another credit card to finish the payment.

 

Processing
This means we are making your apparel, They are in tailoring. We are gathering all the products you ordered together and check the quality, making sure they function well.


Shipped
This means we have sent out your order. You will receive an email from Dreamprom.com including tracking number(UPS DHL etc) and links. You can also log in your account to check it.


Delivered
This means your order was delivered successfully, we will stop tracing this order. If there is any after sale issues, please contact our customer service representative for further action.